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Our service teams are happy to help you in any way that we can. If you have a specific question, first try using the search bar for an answer. If the article you find does not fully answer your question, or you would like further assistance, you will be provided with an opportunity to contact us through e-mail or telephone with the correct department based on the question you are asking by using the icons at the bottom of the article during office hours.
If you have questions about your reservation or would like to make, amend or cancel a reservation, you may do so on our website, or via phone to our Reservations team using the icons below.
If you are currently on rental and need immediate roadside assistance, please refer to the contact numbers located on your rental documentation.
If you are unable to find an answer to your question, and would like to speak with one of our dedicated departments, please click here.
You are always welcome to purchase an upgrade when you collect your hire vehicle. If you are linked to a frequent flyer loyalty programme which offers upgrades, we will of course honour this.
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You don't have to use winter tyres in the UK, so we don't supply winter tyres here – even if you're driving abroad. But in some countries you must use winter tyres during winter months. Snow chains can also be supplied, sometimes at an extra cost. Please check at the location and our
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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In some countries your mileage will be capped. This will be shown in the third step (Prices and Extras) of your booking journey and on your rental agreement. If you have chosen a car from our range of
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We provide assistance and support in a wide range of languages and are on hand 24/7 over the phone or on email. We can assist with lost luggage, report the loss or theft of mobile phones and tablets, and can help report all lost or stolen credit, debit and charge cards and advise on the best procedure to follow.
- Passport lost or stolen? Avis will provide the telephone number, address and opening hours of the nearest embassy or consulate as well as offer support on the processes for arranging a replacement passport.
- Travel Partner can help you find addresses or contact details for local restaurants, hotels, hospitals or museums
Travel Partner is available at participating locations across Europe. You can add it to your online reservation when you book your rental – you'll see it when you add Extras to your booking (as long as it is one of our participating locations). You can also add Avis Travel Partner when you call us to make a booking, or in person at a participating rental station.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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There are no limitations as such. You will be assigned a vehicle from the group reserved. If, for any reason, you are unsatisfied with the vehicle provided, you can request that it be exchanged. Depending on availability, we will do our best to accommodate you.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Tolls are the responsibility of the driver. In some countries, automatic toll payment devices can be added at the rental station so that you can spend less time paying for tolls and more time on the open road. Call our reservations team for more information about tolls in the country you are hiring in or ask at the counter when collecting your vehicle.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We're sorry to hear that. Please contact us
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Your hire car will run on either diesel or petrol. Or if it's a hybrid, petrol and electricity. It depends which model you choose. But always remember to refill your car with the right type of fuel. If you're in doubt, check your rental paperwork for the fuel type or call your hire station whose number is listed on your rental agreement.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Yes, if you have Personal Accident Insurance. It also covers you and your passengers if you’re injured in an accident, plus any damage to your personal belongings. Personal Accident Insurance isn’t automatically included with your rental, but you can purchase it over the counter when you collect your hire vehicle. The cost varies depending where you hire your vehicle. Before you take out Personal Accident Insurance, it’s worth also finding out whether your existing travel insurance already covers you.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We understand you might be delayed, especially if you're arriving by air. To keep your journey hassle free, we always work around you where possible. Just remember to tell us your flight number when you book your vehicle so we can be prepared. Regardless of how long your flight is delayed, your hire vehicle will be ready for you. If you're hiring a car from a location other than an airport and are delayed, please call the station. Our telephone number is on your booking confirmation.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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If you drive your hire vehicle through Central London between 07:00 and 22:00, any day of the week, you pay a fixed fee each time you pass through a Congestion Charge zone. When you hire a car within the Congestion Charge zone in London, we can pay on your behalf for the first day of your hire. Just let us know when you collect your car and we will add it to your rental agreement. You will need to pay the charge for the other days of your rental so find out where these areas are by viewing the Congestion Charge map. Discover more about the charge and how to pay it.
Want to hire a car in London? Your perfect car is waiting in prime locations across the capital and at London’s major airports. Start your journey.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We go to great lengths to ensure that our vehicles are thoroughly cleaned and maintained after and prior to each rental. If something has not met your expectations, we are happy to replace it with another suitable option, subject to availability. Just let one of our agents know before you leave the station and we will get you on your way as soon as possible.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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If you have already booked your hire vehicle, you will find our contact details in your booking confirmation email. Or simply look up your nearest hire station. If you still have your hire vehicle and would like to change or extend your hire or request anything else, you will find the contact details on the first page of your rental agreement. If you haven't already, try searching in this help center for assistance on the reason you wish to contact the station – if the answer does not completely respond to your queries you will be given an opportunity to contact us using the buttons below the article.
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Our website will only permit you to book one hire car at a time. That's not to say you can't reserve more hire cars. Simply make a separate booking. Please remember that if you need more than one car for the same rental period and location, they must be under two different drivers' names. Please remember that all rental requirements must be met for the other drivers as well. If you need assistance making or amending a booking, please contact us.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We understand you want to find your perfect model in the most efficient way possible. That's why we make it really easy. After selecting the date, time and location, simply click the filter at the top of the page to view specific vehicle types.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We know that our customers hire vehicles for many different reasons, and have many different refueling needs. For your convenience, we offer 4 different refueling options:
– Bring Back Full If you bring the vehicle back full, or at the same level as the vehicle was picked up at, there won't be any charge. If there happens to be any missing fuel at the start, and it isn't the same as your rental agreement, please let one of our staff know or take a picture if you are in a hurry.
– Fuel Up Front This option allows you to purchase a full tank of fuel at a lower price per litre than our Pay on Return rates. You pay one flat fee for any amount of fuel, so try to return it as close to empty as you can to get the best value. If the vehicle is returned full, we do not charge you for Fuel Up Front.
– EZ Fuel If you drive for 75 miles (120 km) or less you can pre-pay a flat fee and we will take care of refuelling. If you choose to refuel yourself, please keep the receipt and present it when you return the vehicle.
– Pay On Return If you don’t have the time to refuel and haven’t taken Fuel Up Front, we can do it for you. Please keep in mind that this will incur a small fee. Want some more information?
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Yes, we do have vehicles with roof/ski racks available, however unfortunately not all of our vehicles at every location. This service is available at certain rental locations and may depend on the vehicle category selected.
For more information check out our location specific terms and conditions for the rental location you are renting from. Alternatively, please contact the reservation team to speak with one of our agents.
Unfortunately, you would not be able to collect your vehicle if our office is closed. However, if your flight number is present in your booking, we'll be aware of any delay to your flight and will endeavour to keep the vehicle for you. It's imperative you provide your flight number when you book, otherwise we have no way of knowing if your flight is delayed.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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To hire a car in Norway, you need to be at least 19 years of age and have held a driving licence for at least one year. If you or your additional drivers are under the age of 25, you'll need to pay an extra fee (underage surcharge) per day. The amount varies by country and will be quoted when you book your hire vehicle online – but you can expect it to be between 162 NOK and 195 NOK per day for each driver.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Yes, of course. We understand you want to share the joy with others so we make it easy for you to add another driver. Your additional driver will simply follow the same hire rules as you. The only thing you need to do differently is pay to add them, so they're covered under your hire agreement. Remember, we need to see all driving licences when you collect your hire vehicle. The amount you'll pay will be in your online quote. In some countries, drivers who share a surname don't have to pay more. The amount varies by country and will be clear when you book your hire vehicle online.
Want to add another driver? Find out more.
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Yes, you can.
Getting lost can be a frustrating, stressful experience. Avis car rental offers dependable, easy to use Garmin navigation systems with voice prompts, stocked with helpful features like lane guidance, detailed views of tricky junctions and real-time speed camera alerts.
Avis GPS is offered at hundreds of Avis rental stations worldwide and comes in a range of satellite navigation models.
Please note, this product is not available to rent in Belgium, Luxembourg or the Netherlands.
Worldwide prices will vary.
Yes, our Mobile Wi-Fi offers 1 GB of wireless internet per day for up to 5 laptops, smartphones, tablets or any other Wi-Fi-enabled device. Enjoy the freedom of mobile connectivity in or out of your hire car, without exorbitant roaming or hotel data charges.
If you are travelling for business, you can keep in touch with HQ and your clients.
If you are driving with kids, you can keep them entertained on long journeys.
What you get with Avis Travel Companion Tablet:
- Wi-Fi Hotspot for connecting up to 5 Wi-Fi enabled devices
- TripAdvisor – the "go to" app to find the best places to eat, visit and stay
- integrated GPS which can also be set to be your travel guide or view petrol stations.
- 1GB data per day – enough to browse 300 web pages or watch 4 hours of YouTube videos
- Google Translate and XE Currency converter providing support when away from home
Avis Travel Companion Tablet is currently available from selected locations : Gardermoen and Flesland.
Yes. You can pay using Visa and MasterCard debit cards. There are a few exceptions: One credit card and one debit card may be required at the counter for higher-value vehicles. The Maestro card is only accepted in Germany. PREPAID cards are accepted online however they are not accepted at the counter which means a non-PREPAID card must be shown at the rental station (together with the PREPAID card). A PREPAID card can be used to pay for the rental at the end of the vehicle hire. Please refer to our location specific terms and conditions for additional information on payment options. Remember, the name on the card must match the driving licence of the main driver. Someone else can't pay on your behalf. And don't forget to bring your payment card when you collect your rental.
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We always have several active offers to meet our customers needs. Discover our latest offers here. If you have any questions about our offers please contact us using the icons below and we are happy to help.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We offer a wide variety of coverage options to ensure complete peace of mind when you are renting with us.
Click through each product to learn more.
- Super Collision Damage Waiver (SCDW)
- Personal Accident Insurance (PAI)
- Windscreen Cover
- Roadside Assistance Plus
- Super Theft Protection
If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We offer a range of products and services to enhance your journey. If you're booking online you can reserve extras including child seats, Mobile Wi-Fi, GPS, luggage racks and snow chains for most European journeys. Some extras can only be paid for over the counter. Don't worry if you book online they will still be reserved for you. Just pay for them when you collect your vehicle. In certain countries such as the US, you can only reserve extras over the counter. Remember to plan ahead. Depending where you hire, we'll need 72 hours' notice if you book online. If it's less than 72 hours before your journey, please contact us at the location.
Please find below a list of the services you can choose from.
Want to add extras? Discover more about our Extras for your journey or contact us.
If you have already rented and have additional questions regarding a product or how your invoice was calculated, you can find more information here.
In France, with our “Meet & Greet” service, your car will be available at your arrival SNCF train station, even outside of the opening hours of your Avis station.
If the Avis office at the train station is closed when your train arrives, the rental agreement and the keys of your reserved vehicle will be handed to you by an SNCF agent (Offer valid until the closing time of the SNCF station). As part of a partnership with SNCF, we offer this service for free for all reservations made through SNCF channels (oui.sncf or in SNCF stations). If your reservation was made outside an SNCF channel, this exclusive service is offered to you for only € 20.
You can find out more about the SNCF service here.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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RSN is our Roadside Safety Net product. In addition to the standard breakdown assistance included with your rental, our Roadside Assistance Plus (or Premium Roadside Assistance) service covers any non-mechanical issue you may face. This product removes ancillary costs that may be associated with a vehicle breakdown, such as jump starts or towing fees. When selected, RSN will be included on your signed rental agreement at the beginning of your rental. It will be charged at the end of the rental along with any outstanding rental charges.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Windscreen Protection reduces your windscreen excess to zero which means if there's new, non-negligent damage to the windscreen of the vehicle, you will pay a significantly reduced cost, if any cost at all. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges. Unlike our other protection options, you won't be able to choose this ahead of time, so please ask about it at the station when you arrive.
If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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You may already be covered with your own travel insurance, but if not, Avis Personal Accident Insurance can provide you with additional cover following an accident, including emergency medical care, transportation, lost luggage and cover for unexpected costs. We’ve partnered with our insurance company to offer you and your passengers first-class protection for personal injury and emergency medical support and transport.
At the rental counter, you can add Personal Accident Insurance or Super Personal Accident Insurance.
If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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At the start of your rental, we will ask your card issuer to hold a sum of money for us. This is a temporary hold against the funds you have available on that card. We do not charge your card and no money is taken from your account. Your card issuer will usually present this authorisation hold as a pending transaction that reduces the money you have available to spend.
For further information about the pre-authorisation and the value of the authorisation hold, please click here.
Please be aware that current local government restrictions may require you to wear a mask when entering our rental locations.
For further information, please refer to the official government communications for the country in which you will collect your rental.
Please click on the Play button to watch our Safety Video. ?
Avis will still track late flights assuming the correct flight details have been added to the reservation.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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If the car is already allocated by the rental desk, then it will be generally held for 2 hours after the rental start time. If no car has been allocated, then the car can be selected via the app at any time.
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Once the car and rental is confirmed on the app, the rental will start. If there is a long delay in reaching the location, you can contact the desk to reset the rental start time.
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If a car is already assigned, the rental will start at the time on the rental agreement. If an early pick-up is selected, it will start upon completion of that process.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Whether you're hiring a car or van, you just need a clean driving licence that covers the vehicle you're hiring. Don't worry if you have points on your driving licence. You can still hire a car if you have six or less points. You must have held your driving licence for at least one year. This will be different in other countries so ensure you check the Location Specific Conditions. Please remember to bring your driving licence with you when you collect your vehicle. If you're driving abroad, you and your additional driver might also need to bring your International Driving Permits. But in some countries, such as China, you can only drive if you have a Chinese driving licence.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We understand you’re busy and might not be able to collect your hire vehicle. That’s why we offer a home delivery and collection service.
Sound ideal? Call our reservations team or contact the location you’re hiring your vehicle from.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We design car hire solutions to help every type of business and offer premium car hire deals. We offer solutions for small to medium businesses, corporations, and also offer partnerships with travel management companies.
Whether it's short or long term car hire, we'll only recommend the right services for your business. We have some great packages that may interest you. Or we'll entertain a unique solution, if you prefer.
For additional information, please visit our business rentals page.
Looking for business deals in another country? Check out our other websites for more information.
We provide assistance and support in a wide range of languages and are on hand 24/7 over the phone or on email. We can assist with lost luggage, report the loss or theft of mobile phones and tablets, and can help report all lost or stolen credit, debit and charge cards and advise on the best procedure to follow.
- Passport lost or stolen? Avis will provide the telephone number, address and opening hours of the nearest embassy or consulate as well as offer support on the processes for arranging a replacement passport.
- Travel Partner can help you find addresses or contact details for local restaurants, hotels, hospitals or museums
Travel Partner is available at participating locations across Europe. You can add it to your online reservation when you book your rental – you'll see it when you add Extras to your booking (as long as it is one of our participating locations). You can also add Avis Travel Partner when you call us to make a booking, or in person at a participating rental station.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Driving abroad is easy because you can use your original driving licence in most of Europe, South Africa, the USA and Canada. If your driving licence isn't in Roman characters (for example, Japanese), or you're hiring in Australia, you will also need an International Driving Permit.
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You only need Continental Cover if you travel from the UK. If you wish to drive abroad from your original rental location, it is a good idea to check the
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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It will depend on how your account is set up with Avis. The Avis app will follow the current rules set up between Avis and your business or company. If you have your own unique personal profile, then the Avis app will work as normal. However, it is not designed for a generic business profile used for multiple drivers.
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No, not by using the app. The additional driver needs to be verified at the rental desk.
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The rental agreement will process as normal, so charges will apply to the main account or card, or in some cases the charges are split.
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You will be offered alternatives to your allocated car group for no additional cost. You may also be offered a choice of upgrades for additional charges. The additional cost will be clearly shown.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Visit our
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Collecting your hire vehicle is quick and effortless because we don't want to hold you up on your journey. Remember to bring your driving licence and a credit card in the name of the driver (or two cards where required – for high value vehicles). We will then check your hire car for any existing damage. Once you are satisfied, simply sign the
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Very few insurance policies cover you to drive a hire car. Even if you can provide evidence that it does, unfortunately we won’t be able to reduce the amount you pay. This is because the rental agreement is between you and us, not us and your insurance company. Damage cover is included as standard with your rental. Should you have an accident, you will still need to pay a fixed (excess) fee unless you choose to upgrade your cover. However, you could choose to claim this back through your insurance company. But bear in mind any excess fee you may have with your current insurance policy. Discover more about your protection options.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Unfortunately, we can't fix a quote for you because prices may change over time. The only way to secure the price you see is to
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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TP is our Theft Protection package. This product reduces your excess which means if your rental vehicle is stolen, you will pay a significantly reduced cost, if any cost at all. Check the excess amount indicated on your rental agreement to learn the maximum amount the driver would be liable for in the event that the vehicle is stolen. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges.
If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Yes, if you are driving abroad and the country requires it. But this alone isn't enough to hire a vehicle. You also need a driving licence from your resident country.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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A fixed value voucher only covers hire fees up to a certain amount so you’ll need to provide a payment card in the name of the driver and pay for any extra costs not covered by the voucher. A full credit voucher covers the entire hire, however much it costs. You can pick up a fixed value voucher from a travel agent. Please note that full credit vouchers are only available for business rentals through a corporate travel agent.
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Unfortunately, you can’t. We need to see your driving licence before you get behind the wheel.
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You will have an AWD number if you are a member of Avis Preferred, have a corporate account or are taking advantage of a special offer through one of our partners. You will be asked to prove you’re entitled to that specific discount when you collect your hire vehicle. Simply enter your discount number when you book online, or quote it when you hire your vehicle in person. If you have an Avis account, your code should automatically appear when you book online to save you time. Otherwise, it won’t take long to fill in. Make the most of the discount on your next rental. Start your journey.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We make booking a seamless process from start to finish. Book online in 4 easy steps with the Avis Price Promise:
If you wish to set up a business account, or a business rental, please click here for more information.
Please ensure you understand all of the rental requirements prior to making your booking to ensure that everything goes as smooth as possible.
If you are a Preferred member, please make sure you log in before making your booking using the "Avis Preferred" tab at the top of our website.
Need some further assistance making a booking? Click here for a step-by-step guide to make a booking, or use the icon below to speak with one of our live agents during office hours.
You'll always get our best prices when booking direct on our website. If you find an equivalent Avis car or van cheaper on a price comparison site or broker site we will refund the difference. For all of the applicable conditions of this offer and additional information such as how to make a claim, please visit our dedicated Price Promise page.
There are lots of other reasons why you will save time and money by booking on this site. Especially if you're a member of our loyalty programme, Avis Preferred.
Yes, of course. When you search for your hire vehicle, we'll simply show you the cars available and their respective prices. No strings attached.
Ready? Get a quote.
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We understand you might need your hire car for longer, we offer up to 90 day rentals. Book on our website, or check out Avis Minilease long term rentals here. Please contact us if you would like assistance making or amending your booking.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We want you to enjoy every mile of your journey so we always try to be as flexible as we can. That's why you can book a one-way trip for national, inter-regional and cross-continental trips.
We recommend returning your car to the same pick-up location because dropping it somewhere else will cost more. Don't worry. Any extra cost will be included in your booking fee, so you know upfront, however, any changes to your original booking could result in additional costs.
Please be sure to check out the location specific terms and conditions for your hire location country to know if you are able to travel with the vehicle in specific countries.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Pets are allowed in our vehicles with prior agreement from the store you intend to hire from. However, if a vehicle is returned with a messy interior beyond normal levels of wear and tear, it will need valeting so a cleaning charge will be added. This charge varies by location. Your hire station will give you the exact figure or call our
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Yes, of course. You can hire a car providing your driving licence allows you to drive a car. Remember to bring your driving licence when you collect your hire vehicle.
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Your privacy means a lot to us. Please have a read through our Privacy Policy, which explains exactly how your data is used, collected and protected, as well as the types of cookies used by this website. We make sure that your personal data is further secured by only ever discussing personal information or details of a rental with the main driver of that rental, unless express written consent is given to us to speak with someone else.
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We are sorry our website seems to be giving you trouble. We know how frustrating IT problems can be and we are always looking for ways to improve. Please contact our customer care team using the icons below during office hours
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It is standard that the charge for tolls arrives a few weeks following the end of your rental, as we must wait for the charge details to be provided by the toll authorities. The charge is usually taken in one payment but multiple charges/receipts are also possible based upon the location and duration of the rental.
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You can book a hire car online anywhere in the world, at any time of the day. Simply choose your location, find your perfect model and set a date. Ready?
Yes. Passenger sizes are based on adults across our
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It depends which car you hire, for how long, where and which
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We offer the latest hire cars and only keep them in our fleet between six and 12 months, and never more than 18 months. You'll always be behind the wheel of a quality model. We make sure of it. D
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No need to worry, these things happen! If you have made two identical bookings accidentally, please cancel one of the reservations
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No, but, if you do arrive early we will try our best to accommodate you. Please be aware that collecting your vehicle early may incur an additional days charge. Please check with our representatives at the location to find out more. If you're collecting your hire car at the weekend, remember pick up times can be restricted so please call ahead. Likewise, please call if you think you're going to be more than half an hour late. You will find your location's contact details on your booking confirmation.
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Yes. We offer a range of extra equipment to enhance your journey. If you're booking online you can reserve extras including child seats, Mobile Wi-Fi, GPS, Travel Companion Tablets, luggage racks and snow chains for most European journeys. Some extras can only be paid for over the counter. Don't worry if you book online they will still be reserved for you. Just pay for them when you collect your vehicle. In certain countries such as the US, you can only reserve extras over the counter. Remember to plan ahead. Depending where you hire, we'll need 72 hours' notice if you book online. If it's less than 72 hours before your journey, please contact us at the
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Yes, if these services are available in the country you are driving in or through. Check our Location Specific Conditions
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The Vehicle Registration Fee, which is included in your quote before you book your vehicle, helps cover the cost of your hire vehicle’s registration. It is itemised on your invoice for clarity but is not an additional charge.
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Of course, please feel free to bring your own child seats when you collect your hire vehicle. Just remember to bring all the fittings you need to securely attach it. Not all our vehicles have ISOFIX points, so please contact the
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If you're a member of a loyalty programme with one of our
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Yes, you must pay a fee if you do not show up to collect your vehicle without first cancelling your reservation or making alternative arrangements with us. The fee for this varies depending on whether you have prepaid your booking or chosen to pay locally as well as the location and country of rental. Further information can be found in our
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The main driver and any additional drivers must be present at the counter to show their driving licence. Please note that adding another driver will incur a charge; the amount will depend on where you hire your vehicle, but we will tell you what it is there and then. If the additional driver is under 25, the young driver surcharge will also be applied.
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We give you the chance to collect miles or points through our
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When you signed up for Avis Preferred you provided your preferred payment method. We use this each time you book. You can update your profile and change the payment card at any time. Should you have any queries please reach out using the icons below. View your Avis Preferred account by signing in using the Avis Preferred button at the top of our homepage.
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We're open at most airports and large cities on Sundays and Bank Holidays but it's worth checking first.
Find out when your nearest
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Vehicles from Norway can be driven in other countries depending on the make and model of the hire car and if a Continental Cover is purchased.
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Yes, if your company has set up a corporate account with us. Through this account, your company can provide employees with an ACTO (Avis Company Travel Order), which is a special voucher that is handed over when a hire vehicle is collected.
Find out more about corporate accounts.
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Your excess is your financial responsibility, or amount you would pay, in the event of damage or theft occurring to the vehicle. The amount you pay depends on the vehicle you hire, which country you hire it in and whether you choose to reduce the excess by upgrading your level of cover. When you hire a vehicle with us, you'll automatically receive third party, vehicle damage (Collision Damage Waiver) and vehicle theft cover to safeguard you on your journey. If you book on the US website you may find that vehicle damage and vehicle theft cover are not included, as some American credit cards provide insurance for car hire. Third party cover is the basic level you need to hire a vehicle, that's why we always include it. Should you damage another vehicle or passengers and their property, you won't have to pay for repairs or injuries. But, if you damage the vehicle you will still need to pay a fixed excess fee unless you
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In addition to your driving licence, we may require proof of address in the form of a utility bill or recent bank statement (less than 3 months old) when you collect your hire vehicle.
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Unfortunately we no longer accept cash on collection.
Remember to bring your credit card when you pick up your hire vehicle. This must be in the same name as the main driver, and the same card used to create your booking.
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We understand it can be frustrating when you're surprised with extra costs. That's why we always try to be upfront about what you pay. Your booking typically includes the basic Collision Damage Waiver (vehicle damage cover), basic vehicle theft cover, tax, location charges and, depending on the location car and rate, unlimited mileage. But unless you let us know, it does not include young driver charges, additional driver charges, fuel, upgraded cover, or optional extras such as additional equipment or out-of-hours services. Please bear in mind your booking fee will never include any parking or traffic violations. If you are unsure what your booking includes, please refer to your booking confirmation.
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We understand plans sometimes change and you might need to update your booking. Do bear in mind that the following information applies to all types of bookings we offer. If you extend your booking or update it with higher value services or a superior car group, you will need to pay the extra cost. If you downgrade your booking, we unfortunately can't refund the difference so please choose carefully. You can, however, use the difference against additional products or services at the counter.
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Yes. Our standard hire
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You are prohibited from hiring a car if you have any unspent driving convictions for the following infractions:
- Careless, reckless or dangerous driving
- Driving or attempting to drive whilst under the influence of drink or drugs
- Using a vehicle uninsured against third party risks
- Theft or unauthorised taking of a vehicle
- Been disqualified (or anything similar) in the last 10 years
- If you have 2 or more unspent convictions for offences not listed above, your rental will be refused
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You can pay using Visa, MasterCard, American Express and Diners Club/Discover credit and charge cards. One credit card and one debit card may be required at the counter for higher-value vehicles in the UK. Remember, the name on the card must match the driving licence of the main driver. And don't forget to bring your credit/charge card when you collect your rental.
Need more advice? Call our
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.
Yes, you can make a booking for someone else providing you have access to their credit card. The name on the card must match the driving licence of the main driver who must bring this card when they collect the rental.
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It's easy to use a money off or upgrade voucher on your next rental. Simply present the voucher at collection of your next hire car and we'll take care of the rest. Vouchers are valid at all participating rental locations worldwide (listed on the voucher) for a period of 12 months from the date of issue and are pursuant to the terms listed on the vouchers themselves. If you are using a free upgrade coupon, please note than an advance reservation with an upgrade request is required. If you have any questions or need help having the vouchers applied, please give our reservations team a call
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An ACTO (Avis Company Travel Order) is a special voucher businesses give to staff so they can hire a vehicle with us. Simply show your ACTO, driving licence and company ID when you collect your hire vehicle and we’ll invoice your company directly. These vouchers can’t be used for online bookings.
If you would like to use these vouchers at work, simply set up an Avis corporate account.
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You can either pay for your vehicle when you book online, or when you collect your hire vehicle. If you choose to pay when you book online, we’ll dip/swipe your card to gain authorisation. If you choose to pay at the station, we’ll dip/swipe your card to gain authorisation for the estimated full hire cost (including extras) but won’t take payment until you return your vehicle. There are some useful extras such as
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You can redeem your coupon over the phone or in person at your
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Of course, you can take your hire car to a festival. However, as you are responsible for the vehicle during the rental period you will be liable if, for example, the car gets stuck in a field. You would need to arrange and pay for towing to get back on the road. Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Usually you choose a car group, not a specific make or model. We'll show you an example from that group to give you a clear idea of the type of vehicle you will get.
However, if you hire one of our Prestige or Select Series Vehicles available in the United Kingdom, Italy, Germany, France and Switzerland you can choose the exact make and model (not colour)
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We envisage each piece of luggage to have dimensions of approximately 90 x 75 x 43cm or 35.5 x 29.5 x 16ins.
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We offer many cars in different styles and sizes, so you can hire the perfect model for your journey. These cars belong to various groups, such as Group A or Group J.
Ordering cars into groups helps us provide a premium service, because there is never any confusion over the car you are hiring and whether you're eligible to drive it. Sometimes you're only eligible to hire cars from certain groups. For example, in the UK if you hire a car under the age of 25 you can choose from Group A (such as a Hyundai i10), Group B (such as a Ford Fiesta), Group C (such as a Seat Leon), Group E (such as Vauxhall Astra) or Group I (such as VW Golf Auto).
The car groups also help you understand useful information, such as the amount you pay (the excess) if you're involved in an accident, which can vary from group to group.
Discover our full range of hire
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We offer a range of cars across each car group but we can’t guarantee the make, model or colour. ‘Or similar’ simply confirms that we will provide the car shown as example or a car of similar characteristics. With Avis you can be sure we only work with the best car manufacturers and ensure our vehicles are in great condition, so you will always have the best ride whether you’re driving a Mercedes, a Volkswagen or another car brand.
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While we try to provide our service to everyone who books a vehicle, there may be circumstances where we cannot give you a vehicle. Some of these scenarios are below:
- If you did not satisfy the driving licence requirements: A valid driving licence must be provided. An international driving licence or an official English translation, by notary, of the driving licence must be provided if the driving licence was issued in a non-roman alphabet. Additionally, the driver must have held the licence for a minimum of one year, evidence is required to be provided to confirm this minimum duration.
- If you did not satisfy the identification/security check: you must provide the following documents: The payment card used to make the reservation (plus an additional card is required for certain vehicles), a photographic ID issued within the last 10 years, passports, photographic driving licences, national identity cards and government issued certificates are accepted, proof of address, a recent utility bill or bank statement (driving licences are not accepted as proof of address).
- If you had Insufficient funds for the pre-authorisation transaction to be processed
- If you were not within the required age range for the vehicle type
- If you have any unspent driving convictions
- If you did not show up at the rental location to collect the vehicle as per the reservation details
- If you refused to take the vehicle provided and would not accept a replacement vehicle
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Unfortunately we can't guarantee the colour, model or make of your hire car.
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Avis Fast Track is a new service we offer to customers who book directly with us at some of our busiest stations. Our Fast Track service is designed to get you to your vehicle faster by offering a dedicated counter in the rental station. We offer a
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Currently, only a small portion of our fleet is equipped with trailer hitches. Find out if you can rent a car with a hitch for your trip by contacting the rental station. If you have already booked your rental vehicle, you will find our contact details in the booking confirmation email.
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We make the booking process as seamless as possible for you. You can create a booking using our app, or via our website, following the simple steps.
On the home page of our website you will see the first booking step. Simply enter where, when and what date you’d like to pick up and return the vehicle.
Next, you choose your vehicle category. The base price will appear to give you an idea of what you can expect to pay for your rental. This price does not include any of our additional products or services.
The third step is to choose your coverage package.
The last step is to choose any additional extras you would like.
Once you’ve completed these steps, confirm your booking details and enter in your information. You can also sign up with Avis Preferred at this step of the booking process.
Then all you need to – if you’ve opted to prepay and enjoy the discounted rate:
Or if you’ve opted to pay once your rental has finished:
The Premium Location Fee, which is included in your booking quote, helps to cover the extra operating costs incurred at premium locations such as airports, train stations and city centres. While the Premium Location Fee, also known as the City Supplement or Airport Surcharge, is included in your reservation quote, it is also applied as a percentage to any additional counter products selected at the rental location. For clarity, this is itemised on the rental agreement and invoice. Don't worry, this is not a duplicate charge and the itemised line may include the quoted portion from booking as well as any portion for additional selected items.
Should you have any other questions about how your invoice was calculated, click here or reach out using the icons below.
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Any miles or points you collect will usually appear on your next statement. However, it can take a little longer. Rest assured your credits will show up on the following statement, at the latest. If for any reason your credits do not appear, you can claim missing miles here. You can also contact us using the icons below.
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When you collect your hire vehicle you will receive a rental agreement. This document contains all the information you need to know, including the booking price, the vehicle’s condition and the estimated cost of your rental. You will need to check and sign your rental agreement before you drive your hire vehicle away.
It’s a very quick and simple document, because we don’t want to hold you up on your journey.
Are you signed up with Avis Preferred? This process is even quicker. You don’t need to sign a thing for your master rental agreement, because this has already been taken care of online.
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You don't need to worry about paying for the Dartford Crossing as most of our vehicles from nearby locations are pre-registered with the Dartford Authority. This means that you don't need to do anything extra, we will take payment for the crossings from the payment card used on the rental.
We always aim to provide a vehicle from the group reserved. On the rare occasion we are unable to offer you a car from your chosen group, we will provide an equivalent or premium alternative. This won’t cost you a penny extra because we want everything to be just right for your journey.
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Book a Select Series vehicle and the car you pick is the car you get.
Avis Select Series which is our well-kept collection of exceptional models that we know you will love driving in. Once you have chosen the perfect car for you, you will also drive from here in the same model with the same specifications.
Select Series cars are currently offered in Austria, France, Germany, Sweden, Switzerland and Portugal. Detailed information on the exact models offered at each destination can be found on the country-specific Avis website. Just make your reservation on this page.
Check your chosen destination in the booking panel above to see which Select Series vehicles are available on your travel days. Select Series cars are clearly indicated in red boxes.
Remember to book your vehicle at least 72 hours ahead to ensure we have time to prepare your desired model. Unfortunately we can't guarantee you will get to drive the exact model you desire any sooner than this. Any refund is therefore subject to you booking at least 72 hours before your journey.
Yes, you must pay a fee if you do not show up to collect your vehicle without first cancelling your reservation or making alternative arrangements with us. The fee for this varies depending on the location and country of rental. Further information can be found in our
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We're sorry that you've had to cancel your booking with us. Please first ensure that you have read our
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Our Terms and Conditions are available for your review here. Our Terms and Conditions vary depending on the rental location and type of terms selected. Please the rental country where you will be collecting your vehicle so that we can provide the applicable documents. These documents can be accessed in eight different languages.
The Congestion Charge zone covers Central London. It spans Hyde Park in the west to Vauxhall in the south, Tower Hill in the east and Regent's Park in the north. You can find out exactly the areas it covers by viewing the
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You may select your vehicle up to 2 hours prior to the start of your rental. However, you must be close to the rental location to access the vehicle selection.
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All photos show the correct make and model although the vehicle will be shown in white.
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You can pay for Fuel Up Front when you collect your hire vehicle. This simply means that you pay for a full tank of fuel upfront, saving you the hassle and time of refuelling before you return. This not only saves time but also money, because we offer a discounted rate compared to our fuel on return rates. If you choose Fuel Up Front but bring your hire vehicle back with a full tank, don’t worry, we won’t charge you for Fuel Up Front. But if you bring it back partly full, unfortunately we can’t provide a refund and you will be charged the full amount as listed on your rental agreement, so try to return the vehicle as close to empty as possible.
Discover more about Fuel Up Front and your other fuel options.
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You are eligible to receive points or miles with your preferred Frequent Traveller Programme. Just remember to include your frequent flyer number when you book. You can find a list of our partners here.
Discover and join
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If you are entitled to a free upgrade due to your Avis Preferred tier, the app has been programmed to offer this automatically. If you are wanting to redeem a voucher for a free upgrade as a reward, then you will need to follow the usual voucher redemption process when making a booking by following the instructions listed on the voucher itself.
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A car has not yet been allocated. An early pick-up can be started in the Avis app.
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As part of the global effort to help curb the spread of Coronavirus, recent government restrictions, etc. have resulted in us closing some of our rental stations. These changes are reflected in our booking channels. In the unlikely event that a rental station closes while booking, you will be contacted and assisted by our team.
We understand that you may need to amend or cancel your booking for many different reasons. To make any changes or to cancel your existing booking, please visit our website here. If you have booked through a third party, such as a travel agent or broker, please contact the booking source directly for assistance.
It is important that you have read and understood our cancellation policy which is included in our booking terms and conditions.
If you have prepaid for your reservation, and you had cancelled it at least 1 day before the day your reservation should begin, the refund should be processed automatically. If that is not the case, you can connect with our customer service team to request the applicable refund. Please note that any refunds can take up to 5-7 working days to reach your account once it is processed.
To hire a car in Norway, you need to be at least 19 years of age at the moment of collecting the vehicle and have held a driving licence for at least one year. A higher minimum age limit may apply to certain vehicles.
If you or your additional drivers are under the age of 25, you'll need to pay an extra fee per day. The amount depends on where you hire a car, because the law and insurance terms vary between countries, but you can expect it to be around 195 NOK per day per driver. If the location charges a premium fee, it could cost more. The minimum age you can hire a car also varies from country to country. Under the age of 25, you can hire cars from Group A, Group B, Group C, Group E, and Group I for example. Check out our fleet to find further information about specific categories.
There is currently no age maximum, so long as you have had a full, valid, licence for at least 1 year. Check the location specific terms and conditions for the country you are renting for more information on age requirements.
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We always aim to provide the perfect model for your journey.
If you are unsatisfied with your choice, we will of course try to change it depending on what is available. If you collected it, simply return it to the hire station. Or if your vehicle was delivered, please call the number on the front of your rental agreement. If we do not have any alternative vehicles available in the category you have chosen, you can also request a paid upgrade to a different category.
What do you desire? Discover our vehicles.
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Yes, you can see the current condition of the car in the app.
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Already planned a trip? Check your booking.
With QuickPass, you can share with us many of the details we need for your rental at a time that suits you. That way we can start preparing your rental agreement before you arrive for collection.
You can register for QuickPass from the moment you’ve booked your car. You just need your driving licence and a payment card to hand.
If you don’t have that info, you can register for QuickPass right up until you pick up your rental vehicle.
After booking:
- Click the 'register for QuickPass' link on the confirmation page, or use the link in the confirmation email;
- Provide your driving licence and payment details;
- Tailor your rental with any extras you require.
Don’t worry, we’ll send you a few reminders by email should you forget.
And that's it, you've registered your QuickPass.
When you arrive at Heathrow Airport (excluding Terminal 5) and you have collected your luggage from the luggage reclaim we would ask that you call ahead for a shuttle bus and it will depart from our office to collect you from the terminal you arrived at and take you to our Avis Budget office at the airport. It can take approximately 10 to 15 minutes for the shuttle bus to reach the terminal you arrived at, dependent upon road traffic, hence the request to call in advance due to the current situation and environment. Our buses do run on a schedule to each terminal 7 days a week between the times of 5:30am to 11:30pm daily, but by calling ahead we will be aware of your arrival. The number to call is 0208 754 7150.
The value of the pre-authorisation hold varies depending on the rental country, the rental location and the rental conditions.
To find out more about the amount and the possible exceptions or conditions of your pre-authorisation hold, please select your rental country from the below table:
| France | Germany | Italy | Spain |
| UK | Norway | Sweden | Portugal |
| Belgium | Denmark | Luxembourg | Switzerland |
| Austria | Poland | Czech Rep. | Others |
If you have already rented and have additional questions regarding the pre-authorisation or its release, you can find more information here.
You are welcome to return the vehicle early if you absolutely need to. Please keep in mind however, that if you return early and have prepaid for your rental, there won't be a refund for any unused days. There is also a chance that the rental could cost you more as some rates or discounts may only apply to the rental length that you originally booked.
Want more information about our returns process? Visit our terms and conditions page for more information.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We understand that your child's safety comes first. We only deal with recognised manufacturers and provide child seats that meet the highest industry standards. If your child is under the age of 12 or below 135cm, by law you must use an appropriate seat. This is to help protect your child in an accident, because normal seat belts are designed to fit adults in the stronger shoulder and hip areas. Unfortunately normal seat belts support a child in the wrong place.
Find out more about
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Unfortunately, we are unable to fit the seat or arrange for it to be fitted for you. We are of course happy to provide guidelines on how you are able to fix the seat into the vehicle and manufacturers will generally provide guidelines on the seat as well. If your child is under the age of 12 or below 135cm, by law you must use an appropriate seat. This is to help protect your child in an accident, because normal seat belts are designed to fit adults in the stronger shoulder and hip areas. Unfortunately normal seat belts support a child in the wrong place. Find out more about hiring child seats.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We're always want to offer you premium car hire at the best value. If you have a Frequent Traveller or Air Miles card you may receive additional car hire discounts to make your journey even more of a pleasure. Discover our latest offers here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We understand plans can change or you might change your mind. Whether you want to upgrade your vehicle or add extra comforts, it's effortless updating your booking.
Simply go manage your booking, contact us
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
For all of the below, international rates may vary.
Reservations – Open Monday to Friday, 0800 – 1700 (UK Time)
To make, amend or cancel a booking:
Reservation Avis Preferred customers – Open 0800 – 1700, Monday to Friday (UK Time)
To make, amend or cancel a booking:
Avis Preferred members only:
avispreferred-reservations@avis.co.uk
Customer Services – Open 0800 – 1600, Monday to Friday
For after-rental care:
Phone: +44 114 392 1230
Email: uk.aviscustomercare@abg.com
Avis Preferred Updates
If you would like to update your Avis Preferred profile, please email:
database.northern@bsc.avis-europe.com
Breakdown Assistance – Lines open 24/7
Avis Flex (long-term rentals) – Open 0800 – 1700, Monday to Friday (UK Time)
Avis Prestige – hires within the UK only
Request rental invoice
Retrieve a copy of your rental invoice online.
Careers
Consumer press enquiries
avispressoffice@clarioncomms.co.uk
Contact us by post
Avis Budget House
Park Road, Bracknell
Berkshire, RG12 2EW
England, UK
Dispute resolution
We are a member of the British Vehicle Rental & Leasing Association (BVRLA). If you make a complaint and are unhappy with our final response you can refer your dispute to the relevant conciliation service. These organisations independently review disputes with no additional cost to you.
Looking for a completely worry-free rental experience? Learn more with this short video. With Avis Inclusive:
Remove the fear of unexpected charges and uncertainty. Avis Inclusive means you no longer need to worry about the fear of unexpected charges should any mishaps happen. And with zero excess cover and premium roadside assistance included as standard, if you lose the keys, get a flat battery, find a chip in the windscreen, or the car is stolen you are covered.
Clear, transparent prices. Be confident that there will be nothing else to pay, right from the start with one upfront, discounted cost at the point of booking.
No stressful, long-winded conversations about liability. We know conversations about cover and liability are not fun and we don’t like having them either. With Avis Inclusive those conversations aren’t needed as we’re both covered, so can get you on the road quicker.
Avis Inclusive makes car rental simple and stress free. Ready to get started? Or click here for more information.
Interested in learning more about our individual coverage options? Find out more.
