We understand you might get delayed, so we try to be flexible. If you’re running late or need to extend your car rental, please make sure you contact us as soon as possible. Should you return the vehicle late – without notifying us or extending your hire – you may be subject to a late return fee. If you fail to extend the rental and you are more than 29 minutes late returning the vehicle, your rental will be extended and you will be charged an extra day’s rental at current pay at location prices plus a late return processing fee for each day or part of a day until the vehicle is returned.

If you overrun past your agreed return date and time, you will incur a late return fee. If you still haven’t returned the vehicle 24 hours later, then another late return fee will be applied. A late return fee will continue to be added every 24 hour period thereafter, until you return the vehicle to the rental station.
Depending on the country of rental, the daily late return fee will be: £15.00/CHF 20.00/150.00 (DKR, NKR or SKR)/between €15 and €18.60 (country dependent), or the equivalent amount in local currency.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We offer a wide variety of coverage options to ensure complete peace of mind when you are renting with us.

Click through each product to learn more.

• Super Collision Damage Waiver (SCDW)
• Personal Accident Insurance (PAI)
• Windscreen Cover
• Roadside Assistance Plus
• Super Theft Protection

If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

RSN is our Roadside Safety Net product. In addition to the standard breakdown assistance included with your rental, our Roadside Assistance Plus (or Premium Roadside Assistance) service covers any non-mechanical issue you may face. This product removes ancillary costs that may be associated with a vehicle breakdown, such as jump starts or towing fees. When selected, RSN will be included on your signed rental agreement at the beginning of your rental. It will be charged at the end of the rental along with any outstanding rental charges.
 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Windscreen Protection reduces your windscreen excess to zero which means if there's new, non-negligent damage to the windscreen of the vehicle, you will pay a significantly reduced cost, if any cost at all. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges. Unlike our other protection options, you won't be able to choose this ahead of time, so please ask about it at the station when you arrive. 

If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

You may already be covered with your own travel insurance, but if not, Avis Personal Accident Insurance can provide you with additional cover following an accident, including emergency medical care, transportation, lost luggage and cover for unexpected costs. We’ve partnered with our insurance company to offer you and your passengers first-class protection for personal injury and emergency medical support and transport. 

At the rental counter, you can add Personal Accident Insurance or Super Personal Accident Insurance.

If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

TP is our Theft Protection package. This product reduces your excess which means if your rental vehicle is stolen, you will pay a significantly reduced cost, if any cost at all. Check the excess amount indicated on your rental agreement to learn the maximum amount the driver would be liable for in the event that the vehicle is stolen. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges.

If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We understand your hire car might get dirty during your journey so we don't charge a cleaning fee for normal wear and tear. We will only charge a cleaning fee if the vehicle requires additional professional cleaning outside of standard cleaning procedures.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We understand you to want know exactly what you were charged and transparency is important to us too. If there are items on your invoice that you would like clarified, check our Avis invoice explainer.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Once you bring the vehicle back, the reversal process starts automatically and your bank is notified that the funds should be released. The funds should be available within a maximum of 28 days of the date/time that your rental was checked in. Unfortunately, we only have access to trigger the release of funds and have no control regarding the time taken for your bank to return the funds to your account. As this transaction is a hold of funds and the money does not leave your account, the release will not reflect on your account as a credit or refund, but rather the pending transaction will disappear and your available balance will increase. If you have any specific questions regarding a pre-authorisation and your rental is already finished, your bank is the best place to seek more information and assistance.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

SCDW is our Super Collision Damage Waiver. This product reduces your excess to zero which means if there's new, non-negligent damage to the outer body of the vehicle, you will pay a significantly reduced cost, if any cost at all. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges. Discover more about your protection options.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

The Vehicle Registration Fee, which is included in your quote before you book your vehicle, helps cover the cost of your hire vehicle’s registration. It is itemised on your invoice for clarity but is not an additional charge.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

The Premium Location Fee, which is included in your booking quote, helps to cover the extra operating costs incurred at premium locations such as airports, train stations and city centres. While the Premium Location Fee, also known as the City Supplement or Airport Surcharge, is included in your reservation quote, it is also applied as a percentage to any additional counter products selected at the rental location. For clarity, this is itemised on the rental agreement and invoice. Don't worry, this is not a duplicate charge and the itemised line may include the quoted portion from booking as well as any portion for additional selected items. 

Should you have any other questions about how your invoice was calculated, click here or reach out using the icons below.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

You pay for each day you hire a vehicle, which is based on a 24 hour rental period. If you return your hire vehicle within 24 hours, you'll still be charged for the full day. There's also no penalty for returning your vehicle up to 29 minutes late, but for returns after this time we're afraid you will be charged for another day as well as a late return fee. If you are going to be late or would like to extend your rental period, please call your hire station ahead of time to let us know.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Need to get in touch with us about your rental? Please call our Customer Service Team and we will try to help. From the moment you collect your hire vehicle to the moment you return, we want you to enjoy every mile of the journey.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Our rental documents are designed to clearly itemise each product and charge for ease of reference for our customers. The estimated amount due at the end of the rental is highlighted on the agreement for clarity. If you haven't already paid for extras such as a sat nav, you will pay for them at the end of your trip. You may also be charged if your hire vehicle is damaged, requires refuelling, or you return it late.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

If you booked using your payment card, you will receive an invoice which is simply for your records. At the bottom of the invoice, it should say: No payment necessary. The amount due will be charged to your credit card.

If you would like to know more about how your invoice was calculated please click here.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

If you're not sure what some of the entries on your invoice refer to, you can use our Avis invoice explainer to find out. This interactive environment breaks down what the charges on your invoice all refer to.

Want more information? Click here, or reach out to us using the icons below.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Please contact our Customer Service Team and we will try to help. We won't charge you for a service you haven't used and always aim to be clear and transparent.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We understand your hire car might get dirty during your journey so we don't charge a cleaning fee for normal wear and tear. However, if the dirt is excessive, we may charge a cleaning fee to cover the cost of professional valeting.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

You can pay for Fuel Up Front when you collect your hire vehicle. This simply means that you pay for a full tank of fuel upfront, saving you the hassle and time of refuelling before you return. This not only saves time but also money, because we offer a discounted rate compared to our fuel on return rates. If you choose Fuel Up Front but bring your hire vehicle back with a full tank, don’t worry, we won’t charge you for Fuel Up Front. But if you bring it back partly full, unfortunately we can’t provide a refund and you will be charged the full amount as listed on your rental agreement, so try to return the vehicle as close to empty as possible.

Discover more about Fuel Up Front and your other fuel options.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Your invoice is calculated based on the items presented on your rental agreement at the beginning of your hire.  An estimated amount is presented to you for your acceptance, so please carefully review this document prior to leaving the station with your vehicle.
Your invoice will also contain any applicable additional charges such as refuelling, damage repair costs, or additional days' fees.
If you have any additional questions, or something just doesn't add up, please use the below contact buttons to speak with a member of our customer service department.

Looking for a completely worry-free rental experience? Learn more with this short video. With Avis Inclusive:

Remove the fear of unexpected charges and uncertainty. Avis Inclusive means you no longer need to worry about the fear of unexpected charges should any mishaps happen. And with zero excess cover and premium roadside assistance included as standard, if you lose the keys, get a flat battery, find a chip in the windscreen, or the car is stolen you are covered.

Clear, transparent prices. Be confident that there will be nothing else to pay, right from the start with one upfront, discounted cost at the point of booking.

No stressful, long-winded conversations about liability. We know conversations about cover and liability are not fun and we don’t like having them either. With Avis Inclusive those conversations aren’t needed as we’re both covered, so can get you on the road quicker.

Avis Inclusive makes car rental simple and stress free. Ready to get started? Or click here for more information.

Interested in learning more about our individual coverage options? Find out more.