I didn’t receive an upgrade even though my Avis Preferred status says I should get one.

We always try our best to give you an upgrade, but when there is a restricted fleet we can sometimes only deliver the reserved model. If you are a member of Avis President’s Club we guarantee an upgrade at airports and railway locations. If you didn’t get the upgrade, email us<avispreferred-service@avis.co.uk> or submit a response in your online account and we will make sure you receive compensation. If you are a member of Avis President’s Club and rented at a city centre location, the upgrade is subject to availability. If you already requested these extras, our customer service team can refund this cost.</avispreferred-service@avis.co.uk>




Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.